Frequently Asked Questions

What do I do if I want my logo on my garments?

You choose your garments placing them in your shopping cart  

Then you choose your decoration method ( if you are unsure which type would be best e-mail us your artwork and we can help with the decision)

Purchase the appropriate setup fee for your decoration method.

Choose the decoration type e.g. 2 colour print,/, LHB emb with logo/A4 digital print and the number of decorations based on the total number of garments you intend to emboss.

Add these to your shopping cart, then its off to the checkout

After you've checked out you will receive an order form for your artwork by e-mail

Fill out the order form and e-mail that back with your artwork

How do I know what size to order? Is there a sizing chart available?

  • Absolutely! Every product has a sizing chart which is easily accessible. Please visit our sizing section for more information on sizing. 

Do you send out samples for sizing?

  • As we only sell NEW products, we feel it unfair to restock sold items and then resell them as new, We recommend that you buy single units of the sizes you are likely to order
  • The size charts are easy to use.
  • Stock bought for sizing purposes may be returned for embossing if required

Can I order via email rather than using the shopping cart?

  • You certainly can. Just e-mail the order and we will e-mail you an invoice with payment options
  • Payment options are cheque, credit/debit card, direct debit or online.

Is there a minimum order size?

  • To be able to offer you competitive prices, we have to keep our costs low. One way we do this is by having a minimum order of $50 . This ensures we are able to process all orders with a minimum cost and keep our prices as low as possible for you.
  • Embroidery is offered on orders of 10 + items.
  • Screen printing is offered on orders of 20+ items.
  • Digital printing is offered on orders of 10+ items.
  • Promotional items have their individual minimums

Do you have discounts for bulk orders?

  • We certainly do. Discounts start at 50 items

What are the terms and conditions of sale?

  • At the bottom of the every page there is a link to our terms and conditionsto view our full terms and conditions.
  • By proceeding with any order, you have agreed to be bound by the terms and conditions of sale.

Can I return my order if I change my mind?

  • You can only return the order if Workwear Plus have supplied you with the incorrect items or the incorrect decoration. See our Terms and Conditions. Please ensure you choose carefully

Can I open a credit account?

  • As we aim to keep our prices as low as possible for you, we need to operate on a cash basis only. A credit department would increase our overheads and therefore our prices.

How do I choose my decoration type?

  • Screen printing is ideal for large images in single colour
  • Digital printing works best with a filled in background and a defined edge such as a rectangular or circular image
  • Digital printing is suited to multi colour printing
  • Digital printing is best for fine detail
  • Embroidery is a favourite for pocket sized embossing. Multi coloured is the same price as single colour.
  • Embroidery has a high perceived value
  • Polarfleece and wool cannot be printed
  • If in doubt ask the experts – e-mail us your design and we’ll give you our suggestions
  • All our garments can be embroidered and most can be printed. Many of our garments have been manufactured specifically to be embroidered. This is particularly important for bulky jackets so that they “hang” properly

How long will I have to wait for my order ?

  • Every effort is made to ensure that your order is delivered as quickly as possible.
  • Artwork conversion for screen printing and embroidery takes 4-5 working days
  • Delivery (in capital cities) is generally 2 weeks from approval of artwork
  • Digital printing requires no artwork conversion and production is 6-8 working days
  • If you have a specific date you require items please state on your order and we will endeavour to meet your requirements
  • Delivery times are stated in all categories other than clothing
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